Tuck

Support

Need a hand? Email hello@tuckvault.app and we'll get back to you within two business days. Please never send us your passphrase or recovery key. We'll never ask for them.

Common questions

I forgot my passphrase. Can you reset it?

No, and nobody can. Tuck encrypts everything with a key made from your passphrase, and we never see it. Use your 24-word recovery key: on the lock screen tap "Forgot your passphrase?", enter the 24 words, then set a new passphrase.

I lost my recovery key too.

As long as you still know your passphrase, your vault opens normally, so keep it somewhere safe and keep backup turned on. If you lose both your passphrase and your recovery key, the vault can't be opened by anyone, including us. That's the trade-off that keeps it private.

How do I move Tuck to a new phone?

On your old phone, check that backup is on and up to date in Settings. On the new phone, install Tuck, tap "I already have a vault", make sure you're signed in to the same iCloud or Google account, and enter your passphrase.

Can Apple, Google or Tuck see my backup?

No. Your vault is encrypted on your phone before it's uploaded, so your cloud only stores scrambled files. Tuck has no servers and never receives a copy.

How does the free trial work?

You get every feature free for 7 days. If you don't cancel before the trial ends, your chosen plan starts. Weekly and monthly plans renew automatically until you cancel; lifetime is a one-off purchase.

How do I cancel my subscription?

iPhone: open Settings, tap your name, then Subscriptions, then Tuck. Android: open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date.

How do I restore a purchase?

Open Tuck, go to Settings, then Tuck Premium, and tap "Restore purchases". Use the same Apple or Google account you bought with.

How do I hide the Tuck icon?

In Settings, tap "Disguise the icon" and pick Calculator or Weather. Tuck still opens normally when you tap it.

How do I delete everything?

Settings, then Delete vault. This erases the vault on your phone and its backup in your cloud. It can't be undone.

Still stuck?

Email hello@tuckvault.app with your phone model and what you were trying to do. Screenshots help, as long as they don't show anything private.